Terms & Conditions
Last updated 10 September 2026
1. About these terms
These terms govern your use of spotlessway.com.au (the “website”) and set out the general basis on which Spotlessway - Professional Cleaning & Security Services (ABN 36 689 321 667, ACN 654 391 429) of Sunshine West, Victoria (“we”, “us”, “our”) provides services.
By using the website or engaging us, you accept these terms. If you do not accept them, please do not use the website.
How we handle personal information is set out separately in our Privacy Policy, which forms part of these terms.
2. Website content is general information
The content of this website, including any guidance on cleaning or security practices, frequencies or costs, is general information provided in good faith. It is not advice, it does not take account of your particular circumstances, and it is not an offer or a quotation.
To the maximum extent permitted by law, we make no representation and give no warranty that the content is accurate, complete, current or free from error, or that the website will be available uninterrupted or free of viruses or other harmful components.
3. Quotations and engagement
An enquiry made through this website is a request for a quotation. It does not create a contract and does not oblige either of us to proceed.
Prices and scope are confirmed only in a written quotation issued by us, ordinarily following a site inspection. Where a written quotation, service agreement or purchase order is agreed between us, that document governs the services and prevails over these terms to the extent of any inconsistency.
Quotations are valid for the period stated on them or, if no period is stated, for 30 days.
4. Subcontractors
4.1 We perform services through our own personnel and, where applicable, through approved independent subcontractors. Engaging a subcontractor is at our discretion and does not change who you contract with: we remain your point of contact and remain responsible to you for the services under the agreement between us, to the extent the law provides.
4.2 Subcontractors are independent contractors. They are not our employees, partners or agents for any purpose other than performing the services we direct them to perform, and they have no authority to make representations, vary a quotation or enter into commitments on our behalf.
4.3 We require subcontractors, as a condition of engagement, to:
- hold and maintain their own current insurances appropriate to the work they perform, including public liability cover and, where they engage personnel, workers compensation cover;
- hold any licence, registration or clearance the work requires, including a Victorian private security licence for security work and, where applicable, a Working with Children Check;
- meet our screening and induction requirements before attending a client site; and
- keep confidential any information they receive about your premises, and use it only to perform the services.
4.4 Certificates of currency and clearance documentation for personnel attending your site are available to you on request at any time.
4.5 Each subcontractor is responsible for maintaining its own insurances and for claims made against it. To the maximum extent permitted by law, we are not liable for any act or omission of a subcontractor beyond the liability we would have under clause 6 and under any agreement between us.
5. Insurance and compliance
We maintain the insurances appropriate to the services we provide, and we require the same of our subcontractors under clause 4.3. Certificates of currency are available on request.
Nothing on this website should be taken as a statement of any particular sum insured, policy limit or certification. Where a specific level of cover, certification or compliance evidence is required for your site, please tell us before the engagement begins so it can be confirmed in writing.
6. Liability
6.1 To the maximum extent permitted by law, we exclude all liability for any loss or damage (including indirect, special or consequential loss, loss of profit, loss of revenue, loss of data or loss of business opportunity) arising out of or in connection with your use of, or reliance on, this website or its content, however that liability arises, including in negligence.
6.2 Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you may have under the Australian Consumer Law or any other law which cannot lawfully be excluded, restricted or modified. That includes the consumer guarantees that apply to services we supply, whether we perform them ourselves or through a subcontractor.
6.3 Where our liability may be limited but not excluded, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
6.4 Claims relating to the services should be raised with us promptly and in writing so that we have a reasonable opportunity to inspect and rectify.
7. Your obligations
Where we attend your premises, you agree to provide safe access, to tell us of any hazard, restriction or site rule we need to know about, and to secure valuables and confidential material. We are not responsible for loss or damage arising from a hazard or site condition we were not told about and could not reasonably have identified.
8. Intellectual property
The content, design and layout of this website are owned by us or used under licence, and are protected by Australian and international copyright law. You may view and print pages for your own information. You may not reproduce, republish or commercially exploit any part of the website without our written permission.
9. Third-party links
This website may link to third-party websites. Those websites are not under our control. We are not responsible for their content, accuracy or practices, and a link is not an endorsement.
10. Changes to these terms
We may update these terms from time to time. The current version is the one published on this page and is identified by the revision date at the top. Your continued use of the website after a change is published constitutes acceptance of the updated terms.
11. Governing law
These terms are governed by the laws of the State of Victoria and the Commonwealth of Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the courts able to hear appeals from them.
12. Contact
- Spotlessway - Professional Cleaning & Security Services
- Sunshine West VIC 3020, Australia
- ABN 36 689 321 667 · ACN 654 391 429
- Email contact@spotlessway.com.au
- Telephone 0433 043 969 (Mon–Sat, 8am–6pm)