Melbourne's specialists in
office cleaning. security services.

The entire Melbourne metropolitan region — CBD, inner suburbs, and the northern, southern, eastern, western and south-eastern growth corridors. We are busiest across the western suburbs, covering the industrial and logistics estates at Truganina, Derrimut, Laverton North, Altona North, Brooklyn, Tottenham, Ravenhall and Deer Park, and the office centres at Footscray, Sunshine, Werribee, Williams Landing, Point Cook, Tarneit and Caroline Springs. Regional Victoria including Geelong is considered on request, especially for multi-site contracts and event security.

We operate Monday to Saturday, 8am to 6pm, and we're closed Sundays. Within those hours you choose the slot — an early start before your staff arrive, a mid-morning window, or a late-afternoon finish. Most of our commercial cleaning happens outside business hours so your staff and customers never see us working.

From a free walk-through of your site, not a formula. We look at floor area, fit-out, how often you need us, and any periodic work like carpets, windows or floor sealing. You get a written, itemised quote so you can compare it line by line. Cost is one of our five C's: no surprises when you receive your invoice, and no hidden or additional charges.

Yes. All our staff are carefully vetted, screened, trained and insured before they attend a client site. Where we use approved subcontractors, we require them to hold their own current insurances and licences and to meet the same screening standards. Our security personnel are fully insured and qualified for the work they're deployed on, and our cleaners undergo background checks — with Working with Children Checks for school and childcare sites. Documentation is available on request at any time.

Yes — our teams arrive fully equipped with their own cleaning equipment and supplies, including the specialised gear for pressure cleaning, floor stripping, steam extraction and power scrubbing. If you'd prefer a particular product used on your site, just leave it out or let us know and we'll use it.

No. We'd rather keep your business by doing the job well than by locking you into a contract. Book us one-off, casually, or on an ongoing schedule — and change the frequency whenever your needs change. Please give us reasonable notice for cancellations so we can reallocate our team's time.

Generally, yes. We always endeavour to match you with a team that continues your service ongoing, because people who know your site do a better job of it. Public holidays, illness and leave can occasionally mean a substitute — we'll give you as much notice as we can, and the replacement is briefed on your site before they attend.

Yes, and we take it seriously. Keys are tracked in a register and tagged so they can never be traced back to your property — no addresses, no full names, no phone numbers on any tag. A key safe with a code you control is also a common and easy option, and it means a replacement team can still service you if there's an emergency.

Tell your single point of contact — by phone, text or email — and we'll act on it, usually within hours. Every job is backed by our 100% satisfaction guarantee: Spotless Way will complete the balance of the job to reach your satisfaction at our own cost. Photos help us fix it faster, but there's no formal complaints process to wade through.

Absolutely — it's the reason we run both divisions. Combining cleaning and security means one provider, one point of contact, one set of site inductions and one invoice. It's also usually cheaper than running two separate contractors, and there's no finger-pointing between them when something goes wrong.

Yes, we invoice businesses on agreed terms, and we accept EFT and bank transfer. For one-off and domestic bookings we may ask for a card to secure the booking — it's never charged before the service is complete.

For most Melbourne metro sites we can walk through within a couple of days and start soon after. Urgent security cover, alarm response and short-notice holiday cleaning staff can often be arranged the same week — sometimes the same day. Call us and we'll tell you honestly what's possible.